Shipping policy

TTGearHub Shipping Policy

Thank you for choosing TTGearHub for your table tennis equipment. The following terms constitute our official Shipping Policy.

Order Processing Time All orders are processed and packed within 1–3 business days. Please note that orders are not processed or shipped on weekends or public holidays. Once your order is dispatched from our warehouse, you will receive an email confirmation containing your tracking details.

Shipping Rates & Estimated Delivery Time We offer reliable, fully tracked shipping methods to ensure your gear arrives safely:

  • United States & North America: 7–18 business days ($4.99 flat rate, or FREE on orders over $50.00 USD).

  • Europe (EU & UK): 5–15 business days ($3.99 flat rate, or FREE on orders over $50.00 USD).

  • Australia & New Zealand: 7–18 business days (FREE standard delivery).

  • East Asia: 7–18 business days (FREE standard delivery).

  • Middle East & Remote Areas: 7–20 business days ($5.99 – $6.99 flat rate).

Note: Occasional delivery delays may occur due to peak holiday seasons, severe weather conditions, or local carrier logistics.

Customs, Duties & Taxes (DDP Guarantee)

  • US & EU Customers: Shipments to the United States and the European Union are handled on a Delivered Duty Paid (DDP) basis via dedicated postal express lines. All applicable import taxes, tariffs, and standard VAT are pre-cleared by our logistics partners. You will not encounter surprise customs brokerage charges at your doorstep. The checkout price is the final price you pay.

  • Other Regions: For countries outside the US and EU, customers are responsible for any customs fees, duties, or taxes applied to their order according to local regulations.

Shipment Confirmation & Tracking You will receive a shipment confirmation email once your order has shipped, containing your active tracking number(s). Please allow 24–48 hours for the tracking information to update and display in the courier's system.

Damaged or Lost Packages We take great care in securely packaging your table tennis gear. However, if your equipment arrives damaged during transit, please contact our support team at info@ttgearhub.com within 48 hours of delivery. Please include clear photos of both the damaged item and the exterior packaging. We will promptly arrange an immediate replacement or issue a full refund.